Refund & Return Policy

At Unify Mattress, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help with an easy and transparent refund and return process. Please read our policy carefully to understand the terms.

Eligibility for Returns

1. Return Window: Items are eligible for return within 30 days of delivery.
2. Condition of Item:
   • The mattress must be in its original condition, free from stains, odors, and damages.
   • Original packaging is preferred but not mandatory.
3. Proof of Purchase: A valid purchase receipt or order confirmation email is required for all returns.

Non-Returnable Items

1. Mattresses damaged due to misuse or improper handling.
2. Customized or personalized mattress orders.
3. Clearance sale or final sale items.

Return Process

1. Initiate a Return:
   • Contact our customer support team at unifymattress@gmail.com or via the returns portal on our website.
2. Approval:
   • Our team will review your request and provide return authorization along with instructions.
3. Shipping the Item:
   • Return shipping is free within Tamil Nadu, India. A prepaid return label will be provided.
   • Properly pack the mattress to avoid damage during transit.
4. Inspection:
   • Once we receive the item, it will undergo a quality inspection.
   • If approved, the refund or exchange process will begin immediately.

Refunds

1. Refund Method:
   • Refunds will be issued to the original payment method within 7-10 business days after return approval.
2. Partial Refunds:
   • If the mattress shows signs of use, a restocking fee of [10% amount] may apply.
3. Shipping Fees:
   • Original shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).

Exchanges

If you wish to exchange your mattress for another size or model:

1. Initiate an exchange request through customer support.
2. Follow the same steps as the return process.
3. A new mattress will be shipped once we receive and approve your returned item.

Defective or Incorrect Items

1. Report any defects or incorrect items within 7 days of delivery.
2. Unify Mattress will provide a replacement or full refund, including shipping costs.

Contact Us

If you have any questions about our Refund & Return Policy, feel free to reach out:

• Phone: +91 70109 96355
• Email: unifymattress@gmail.com
• Live Chat: Available on our website